Free delivery only applies to orders being delivered to an INDIAN address and qualify with the minimum order quantity. Website orders only are entitled to free delivery and therefore quotations via email or telephone may not always reflect the free delivery offer. Delivery of bespoke items are not included in the free delivery offer. If a special or timed delivery is required a surcharge may be applicable to cover the additional cost of this service.
RETURNS (INDIAN DELIVERIES)
If for any reason you wish to return and be refunded for any of the items purchased, contact us within 7 working days of receiving the items by one of the contact methods described below. Our working days are Monday-Friday. Please do not use the items. Please re-pack in the original packaging. We will provide a return warehouse address to which you should send the item(s). Please ensure that the goods are insured in transit. Return carriage costs (if applicable) and original carriage costs will be deducted from any refund – carriage charges are non-refundable. Refund for cancelled items will be made by the original payment method within 14 days of receipt. Items manufactured (hand built), customised to customer requirements or not purchased from through our website cannot be returned.
We have a full returns policy on our green wall products, however please note: once customised artificial green walls have been put up, they cannot be returned to us, as they have been made specifically to your requirements and therefore cannot be resold.