Return and Refund Policy

15 Days Return Policy

  • Our goal here at Ilan is for you to get the right product to bring your space to life, at the right price. But if for any reason you’re not happy with your purchase we will take it back within 15 days from the date of delivery*.
  • We want you to shop for your products with the knowledge that our Easy Returns policy has got your back!
  • If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a store credit or a full refund to the value of the product's purchase price.
  • Our 15-day Easy Return policy has no special catches and is extremely simple! All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition that you received it in, labels still intact.

Refund Policy

  • If you want to exchange something on your order for something else then simply return what you don’t want and place a new order for what you require on our website
  • To request a refund or exchange, simply fill out the returns form within 15 days of receiving your order and we will happily take it back.
  • You can choose between an exchange or a full refund of the product's purchase price made to your original payment method.
  • Exchanges are shipped and refunds are processed once the order items make it back to our warehouse.
  • If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.


*To be eligible for Easy Returns, the item, and its packaging must be in the original, brand new condition and unused. Easy Returns is not available with custom orders.* 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@ilanindia.com and we will process an insurance claim on your behalf.  Alternatively, you can call us at +91 95121 93981 We will replace any of our products that arrive damaged as quickly as possible. 

Incorrect Delivery

Sometimes mistakes can happen. If we happen to send you incorrect products, we sincerely apologize in advance! Please call us as soon as soon as possible at +91 95121 93981 and we will arrange to collect the incorrect item and deliver it to you correct one.

This, of course, will occur at no cost to you. 

Order Cancellation

In the event that you wish to cancel your order before it is shipped out to you, please get in contact with us ASAP and we will do our best to cancel the order prior to it being dispatched. Any order cancellation requests made after an order has already been dispatched will not be accepted. You may return the product back to us under our 15-Days Easy Return Policy once it has arrived to obtain a full refund.  

Return to Sender

  • In the event that your order is attempted delivery without success (if nobody is home) or you refuse to accept delivery of your item(s), and you do not collect the item(s) from the local depot within the stated timeframe, these item(s) will be returned to sender.
  • If the item(s) are returned to the sender and you decide to have your order redelivered to you, you will be required to pay any excess redelivery charges incurred.
  • If the item(s) are returned to the sender and you decide to cancel your order, any incurred return delivery charges will be deducted from the total amount to be refunded.