Refund policy

Thank you for shopping with Ilan India. We strive to provide you with the best shopping experience possible. Please read our return policy carefully to ensure a smooth process for both parties involved.

1. Self-Ship Returns: All returns will be done through self shipping only with in 7 days. Items should be returned in the same condition they were received, within one week (7 days) of the delivery date. 

2. Refund Policy: We offer refunds in the form of store credit only. Once your return is received and passes our quality checks, you will be issued a store credit/voucher.

3. Exchange: Feel like switching things up? You're in luck! You can exchange your item(s) for a different size, color, or type. Just remember, for exchanges or returns, you're in the driver's seat you'll need to SELF SHIP the parcel. If the new item you select is of a higher value, simply pay the price difference. However, once an item has been exchanged, it cannot be returned. So choose wisely and let's keep your shopping journey blooming with possibilities! 

4. We would require the returned items to have their original packing. The item must be unused and in the same condition that you received it. 
     
5. Damaged Products: If you receive a damaged product, please contact us within 24 hours of receiving your order. We will provide instructions on how to proceed with the return or exchange. After that we wont be responsible. 

6. Store Credit/Voucher: Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations. 

7. Repeated Returns: Ilan India reserves the right to deny repeated returns for the same order. We encourage you to reach out to our customer care team if you have any concerns or questions about your order.

8. For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders. 

Please note that all returns and quality checks are subject to the discretion of Ilan India. We aim to provide the best service possible and ensure customer satisfaction. For any further questions or clarifications, please don't hesitate to contact our team at sales@ilanindia.com . We're here to assist you with any queries you may have. 

Thank you for choosing Ilan India!