Refund policy

We want you to love your greenery.

If something isn't right, we'll make it right. Here's exactly how it works -

Before you decide to return: give it a fluff 

Your plant travels compressed so it arrives safely. Straight out of the box it will look flatter and tighter than the photos. Spend two minutes separating the leaves and bending the branches outward, and it will open up to its full shape. This one step is the difference between "hmm" and "wow" - please try it first.

You have 5 days 

Return requests are accepted within 3 days of delivery. Just write to us on WhatsApp with your order number, and we'll take it from there. After 5 days we're unable to process a return.

Keep the original box 

Returns are only accepted in the original packaging your order arrived in. Our pieces are light but bulky, and the box is built to protect the shape and the leaves - anything else and the plant won't survive the journey back. Please hold on to it until you're sure you're keeping your order.
Arrived damaged? That's on us.
If your order arrives damaged or incorrect, tell us within 48 hours with a clear unboxing video and photographs, and we'll replace it free of cost. Please film the parcel from the moment you open the outer packaging - it lets us settle it for you immediately instead of raising a courier claim.

How refunds work

Once your return reaches us, it goes through a quick quality check. If the piece comes back in the condition it left us in - unused, undamaged, with all tags and packaging than your refund is processed within 7 working days to your original payment method. If the piece shows signs of use, handling damage, or missing packaging, we may not be able to issue a full refund, and we'll always send you photographs explaining why before we decide.

Not eligible for return 
Custom or bulk orders, planters filled or potted to your specification.